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Describe your products, collection, content etc...REFUND POLICY
We have a 10-day exchange policy, we do not offer refunds. This means you have 10 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If your exchange is deemed worn, we reserve the right to disregard the exchange and not issue a replacement or refund.You’ll also need the receipt or proof of purchase.To start an exchange, you can contact us at contact@Bau-house.co. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Further questions or concerns regarding policy please email,
Contact@Bau.house.co
Exchange Guidelines and Exclusions
If you have received defective or damaged items, or if items need to be returned due to our error (such as receiving the wrong item, size, or color), exchanges will only be made for the correct item and size.
Please note that final sale items are not eligible for exchange. Exchanges are subject to availability, and it's possible that our stock may change while your order is in transit for an exchange. If stock levels change and you have received defective or damaged items, or items need to be returned due to our error, you will be automatically refunded.
Upon receipt of your exchange, our team will inspect the item to ensure compliance with our exchange policy. If it is compliant, your exchange will be processed and shipped within 3-5 business days. Once your order has shipped, you will receive an email including the tracking number associated with your exchange. Once an item is exchanged, it is considered a final sale item and will no longer be eligible for exchanges or retur